Shipping policy
Processing & Delivery Times
For an order placed before 12pm AEST, we aim to send your parcel on the same business day. Orders placed after 12pm AEST may be sent on the next business day, although we will do our best to send on the same day. During busy times of the year such as sale periods and new collection launches, there may potentially be a slightly longer processing time.
Once your order has been placed you will receive an order confirmation email. Upon despatch, you will immediately receive another confirmation email with your tracking number. If you do not receive these email confirmations, please email our team at enquiries@tunik.com.au
We are working with Australian couriers Sendle to organise prompt pick up and delivery to your door.
Our dispatch office is in Melbourne. Given this, please see a below estimate of delivery times.
Melbourne (same city delivery): Delivery is estimated at next day delivery. You will receive notification details to track your order.
Within Australia: Delivery is generally between 1-3 business days within metropolitan areas, or 2-5 business days elsewhere within Australia. You will receive notification details to track your order.
International Shipping: For countries that are close by to Australia the delivery estimate is between 10-20 days. Delivery to further zones is between 21-28 business days. Please keep in mind, due to possible customs processing delays, your order may arrive outside of the estimated time frame. Please know that these dates will get better when we have some relief from the issues surrounding covid-19. You will receive notification details to track your order.
Expedited Shipping: Please note we currently do not offer express shipping as our couriers are offering the fastest service within Australia as is already around an express time frame. For international deliveries we are looking into the opportunity to express ship to you, once our customer base grows.
Please also note that when you place your order you will receive an estimated delivery window that is current and relevant to your direct area. The above International delivery windows are estimated per region.
All of the above estimated delivery windows are subject to Covid-19 interruptions as well as peak delivery calendar events that may hold up couriers. Thanks in advance for your understanding.
Shipping Within Australia & New Zealand
Australia: Flat rate shipping $10.00 of Express Shipping $15.00.
New Zealand: Flat rate shipping $10.00.
International Shipping
US, Canada, Asia, UK & Europe: Shipping rates for around AU$20-AU$40 worldwide depending on receiving country selected at checkout and weight of parcel.
All other countries: Shipping rates for around AU$20-AU$40 worldwide depending on receiving country selected at checkout and weight of parcel.
Free Shipping
We offer Free Shipping for purchases over AUD$250.00 worldwide.
Can I change or cancel my order?
We understand this can sometimes happen and as much as we would like to assist you with this circumstance, it is technically not possible to do this through our ordering system. Once the order has been processed through the checkout, it is unable to be changed, updated or cancelled.
The best choice in this scenario is to receive the order and return it through our processes put in place to receive a refund.
We apologise for any convenience that this may cause.
Customs/ Import Duties and Taxes
Import duties and taxes are not included in the item price or shipping cost. These charges are the responsibility of the customer and will be collected from you by the carrier. Duties /Taxes on goods vary widely depending on the product value and the country you are having your order delivered to.
Tunik will include a commercial invoice declaring the full dollar value paid on international shipments. If you refuse a shipment from Tunik, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.