Refund policy

Returns Information

Within Australia we offer FREE RETURNS for Australian residence only. Please see return method below.

Tunik accepts returns for refund or exchanges when there is an issue with fit or a fault with the garment.

For our worldwide customers (excluding Australia) at this stage we can not offer free returns however we will be looking at extending this free offer out in the near future.

We ask that any request for return is lodged via email, within a strict time frame of 5 days of receiving your purchase. Please notify us of your request to return the garment/s with a brief explanation of the reason. This is in case we may improve our product or service going forward, in relation to your feedback.
Tunik accepts request for returns made within the 5 day period from contacting us under the following conditions:

• Garment/s must be returned in their original condition and packaging: unworn, unwashed, not damaged and with all tags attached.
• If garments are received back to us damaged and deemed unsellable we may refuse request for refund.
• FREE RETURNS PROCESS (Australia ONLY) - Return shipping method and associated costs are the initial responsibility of the customer. We will then refund you the initial delivery charge you paid once we receive the item/s and do a full refund all at once.
• Return delivery costs for faulty or incorrectly supplied items will be the responsibility of Tunik.
• We do not extend FREE RETURNS for our jewellery styles. We can only accomodate this offer for dresses so that we may help our customers find their suitable sizing. Return of jewellery is at the customers expense.
  

We recommend you keep your compostable mailer in good condition so that you may resend your return in the same parcel - therefore avoiding waste.

We also recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed. Tunik is not responsible for returns that are not received.

'Archive Sale items' cannot be returned unless deemed faulty.

Any online order must be returned following our online Returns Process. 

Returns Process

To discuss returning an item, please send and email to enquiries@tunik.com.au as specified in the above returns information section. Once your return has been lodged and approved, you will receive an email from our customer support team with instructions on how to send your item back to us. Please note, the return shipping method and associated costs are the responsibility of the customer until the product/s is received by Tunik and inspected for issues, wear and tear. All garments and accessories must be received back in their original form.

Once Tunik receives your return:

Please follow your return tracking details to monitor your return delivery to Tunik head office.

Refunds are processed within 4 business days of your return being received and are made in the form of the original payment or store credit.

If you opt for store credit, this credit will be made immediately available to you. Please note, store credit cannot be refunded at a later date.

If you paid via card, funds take 5-10 business days to securely process.

You will receive a courtesy email update from Tunik as soon as your refund has been initiated.

During periods of promotional offers for free shipping we can not also offer free returns. We will however offer free postage for any exchanges that may be made with such a transaction.

Afterpay

If you have made your purchase through AFTERPAY please note that you will still need to pay your full required amount to Afterpay as they are a seperate entity from Tunik. You will need to direct your returns enquiry to Tunik at enquiries@tunik.com.au and depending on the issue with the garment, an appropriate timeline of return and refund possibility will be mapped out.

Exchanges

Currently, our system does not allow us to produce a straight forward exchange, however we advise that you email us using our enquiries email and we can organise this for you manually. We will ask you to return back the original item/s for a refund and we will organise a re-delivery of the new style/s once we have received the return in original condition. This offer is only available to our Australian customers.

For all other countries we recommend sending back the garment/s for refund and then re-ordering. We hope to change this in the very near future to offer exchanges for all. We appreciate your patience as we get to this stage.

If you wish to discuss further please contact enquiries@tunik.com.au