FAQs

Can I change or cancel my order?
We understand this can sometimes happen and as much as we would like to assist you with this circumstance, it is technically not possible to do this through our ordering system. Once the order has been processed through the checkout, it is unable to be changed, updated or cancelled. The best choice in this scenario is to receive the order and return it through our processes put in place to receive a refund. We apologise for any convenience that this may cause.

How long will it take to receive my order?
For an order placed before 12pm AEST, we aim to send your parcel on the same business day. Orders placed after 12pm AEST may be sent on the next business day, although we will do our absolute best to send on the same day. During busy times of the year such as sale periods and new collection launches, there may potentially be a slightly longer processing time. We are working with Australian couriers Sendle to organise prompt pick up and delivery to your door. Our dispatch office is in Melbourne. Given this, please see a below estimate of delivery times.

Melbourne (same city delivery): Delivery is estimated at next day delivery.

Within Australia: Delivery is between 1-3 business days within metropolitan areas, or 2-5 business days elsewhere within Australia.

International Shipping: For countries that are close by to Australia the delivery estimate is between 10-20 days. Delivery to further zones is between 21-28 business days. Please keep in mind, due to possible customs processing delays, your order may arrive outside of the estimated time frame. Please know that these dates will get better when we have some relief from the issues surrounding covid-19. Please also note that when you place your order you will receive an estimated delivery window that is current and relevant to your direct area. The above International delivery windows are estimated per region. All of the above estimated delivery windows are subject to Covid-19 interruptions as well as peak delivery calendar events that may hold up couriers. Thanks in advance for your understanding.

How much will shipping cost?
We are working with a trusted courier service who we believe provides fast and reliable shipping, as well as an excellent delivery service to your door. Once you have selected your region for delivery in the ordering process you will receive a calculated shipping cost that is specific to your address. Please trust that we are working with a value for service – fast delivery team.

Australia: Standard Shipping for AU$10.00 and Express for AU$15.00

New Zealand: Standard Shipping for AU$10.00.

US, Canada, Asia, UK & Europe: Shipping rates for around AU$20-AU$40 worldwide depending on receiving country selected at checkout and weight of parcel.
All other countries: Shipping rates for around AU$20-AU$40 worldwide depending on receiving country selected at checkout and weight of parcel.

Do I need to pay customs fees, import duties and taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties/taxes on goods vary widely depending on the product value and the country your order is being delivered to. Tunik will include a commercial invoice declaring the full dollar value paid on international shipments.

NOTE* If you refuse a shipment from Tunik, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. 

I think my order is faulty
Please note that Tunik operates under very strict quality control guidelines and every garment is inspected before it is packaged and sent out to you.If you think you have a faulty or incorrect item, please contact us as soon as possible with some images of the garment concerned and quote your order number.

You can do this by contacting our team at enquiries@tunik.com.au

Do you offer refunds? 
Tunik accepts returns for refund when there is an issue with fit or a fault with the garment. We request that this is lodged via email at enquiries@tunik.com.au within a strict time frame of 5 days of receiving your purchase and we are notified of your decision to return the garment/s with a brief explanation of the reason. This is in case we may improve our product or service going forward, in relation to your feedback.You can also read our Returns Policy on our returns page for greater detail.

Do you offer exchanges?

Currently, our system does not allow us to produce a straight forward exchange, however we advise that you email us using our enquiries email and we can organise this for you manually. We will ask you to return back the original item/s for a refund and we will organise a re-delivery of the new style/s once we have received the return in original condition. This offer is only available to our Australian customers.

In the event of an exchange, the new size/style will be sent out at our expense however we can also offer free returns. We will instead cover the new postal expense. 

For all other countries we recommend sending back the garment/s for refund and then re-ordering. We hope to change this in the very near future to offer exchanges for all. We appreciate your patience as we get to this stage.

If you wish to discuss further please contact enquiries@tunik.com.au

Discounts & Sales
We are not able to allow discounts on the purchase of gift cards during sales periods. We can not allow multiple discounts to be used at any one time. If Tunik has offered a sales discount then this may not be used with any other discount offer - such as 10% off subscription offer.

During periods of promotional offers for free shipping we can not also offer free returns. We will however offer free postage for any exchanges that may be made with such a transaction.

Where is Tunik located?
Our head office is located in the suburbs of Melbourne, Australia. Our collections are sold exclusively online, direct from Tunik. For updates of stockists within boutiques or online retailers please check our stockist page.